Morganrells Cake Baking Supplies Supplies LLC store policies.
Please check the accuracy of your order upon receipt. Any errors or damaged items must be reported to us within 5 days of receipt of your order.
For health and safety reasons, food and perishable products are not returnable or exchangeable except in cases in which the incorrect item was shipped.
Returns are allowed within 30 days on non-edible/perishable items that are in new and unused condition with all original packaging, manuals, accessories, etc. There will be no refund of shipping charges except in cases in which the incorrect product was shipped. If a product is found to be defective or damaged during shipping you will have the option to receive a replacement or a refund of the purchase price and shipping charges.
To return merchandise for a credit or a refund, pre-approval is required. Please contact us Monday – Saturday between the hours of 10am-6pm EST for a Return Authorization Number. All returns must be received within 14 days of the issuance of the Return Authorization Number.
There will be NO refund on original shipping charges or on return shipping charges, (unless we have made an error or incorrect items were sent). Please do not send any returns C.O.D. as they will not be accepted.
When we receive the returned items, a full refund will be issued in the form of payment that was used to make the original purchase.
If you receive damaged goods, please notify us within 5 days of receiving your order. Please, save your shipping box and packaging because it will need to be inspected by the carrier. If the box is discarded, claims cannot be filed for damaged goods or items.
Any order sent to a customer that is refused or is undeliverable will be charged the full shipping costs, including return shipping charges to Morganrells Cake Baking Supplies Supplies LLC. Undeliverable packages are treated similar to orders for which an incorrect address has been provided by the customer or orders where the carrier has made three delivery attempts and no one is available to accept the package.
We currently ship via UPS or USPS using either standard shipping or priority mail.
- Most orders will ship out within 1 to 2 business days.
- During peak times, it may take a couple of days longer to ship but please know that we’re working diligently to ship your orders as soon as possible
- All orders are shipped from our store in Maryland and shipping time will largely depend on your distance from us.
- If you selected standard shipping, your order should arrive within 1-7 days after it leaves the store. Priority, you should receive your order within 1-3 days.
- This is not a guarantee, but we will always make our best effort. You can track your order with the tracking number emailed you upon shipping. If you order never reaches you, please contact your local postal office with the tracking number. We are not responsible for delays or losses caused by the UPS or USPS
Morganrells Cake and Baking Supplies LLC takes your privacy very seriously. The information we collect is used only for filling orders and with customers who have subscribed to our newsletter and marketing emails.
Personal Information We Collect: When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card number), email address, and phone number. We refer to this information as “Order Information”
How Do We Use Your Personal Information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this to screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products
Sharing Your Personal Information: We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.